上海百名是集胶粘产销、品牌经销、五金配套于一体的工程服务商。

售后服务承诺 After-sales Service Commitment

上海百名实业有限公司始终坚持“品质至上，服务为先”的经营理念，建立标准化、全方位的售后服务体系，为国内外客户提供专业、及时、可靠的技术支持与售后保障，让客户采购放心、使用安心。

Adhering to the business philosophy of "Quality First, Service Foremost", Shanghai Baiming Industrial Co., Ltd. has established a standardized and all-round after-sales service system. We provide professional, timely and reliable technical support and after-sales guarantee for domestic and foreign customers.

一、专业技术咨询支持 Professional Technical Support

针对胶粘剂、建筑五金、紧固件、预埋件等全系列产品，公司提供免费选型指导、施工建议、场景适配方案，针对幕墙、门窗、家装、工业等不同领域，帮助客户合理选材、规范使用。

We provide free product selection guidance, construction suggestions and application solutions for adhesives, building hardware, fasteners and embedded parts. We support customers in different fields including curtain wall, door and window, decoration and industrial engineering.

二、全程订单交付跟进 Whole-process Order Follow-up

从下单、生产、发货到到货全程跟进，及时同步物流与交付进度，快速处理发货、到货异常问题，保障客户项目工期稳定推进。

We track the whole process from order placement, production and delivery to arrival. We update logistics information in real time and solve delivery problems quickly to ensure stable project progress.

三、正品质量售后保障 Genuine & Quality Guarantee

公司所有产品均为正品货源，品质稳定可靠。如出现产品质量问题，我们快速响应、及时核实，依规提供换货、补货、售后整改等解决方案，高效解决客户问题。

All products are genuine with stable quality. If any quality problem occurs, we will respond quickly, verify the situation and provide replacement, replenishment and other effective after-sales solutions.

四、定制化专属售后 Customized After-sales Service

针对OEM贴牌、定制产品客户，提供专属售后跟进服务，持续收集使用反馈，优化产品配方与生产方案，长期匹配客户个性化需求。

For OEM and customized orders, we provide exclusive after-sales follow-up, collect user feedback continuously, and optimize product formulas and production solutions to meet personalized demands.

五、定期客户回访与优化 Regular Customer Follow-up

建立常态化客户回访机制，主动了解产品使用情况，听取客户建议，持续优化产品品质、交付效率与服务体验。

We carry out regular customer return visits, actively collect feedback, and continuously optimize product quality, delivery efficiency and service experience.

六、外贸专项跨境服务 Professional Foreign Trade Service

针对海外客户，提供全英文对接、单证核对、跨境售后沟通服务，打通海内外服务链路，保障外贸订单顺畅交付与售后无忧。

For overseas clients, we provide English-language docking, document checking and professional cross-border after-sales service to ensure smooth delivery and worry-free cooperation.

服务宗旨：快速响应、诚信负责、品质保障、合作共赢

Service Tenet: Quick Response, Integrity, Quality Assurance and Win-win Cooperation